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Grievance Redressal Process

  • Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent at [email protected]
  • Alternatively, the Investor may call on +91 9512848969
  • A letter may also be written with their query/complaint and posted at the below mentioned address: 4th floor, Shyam House, Near Ambika Park, Raiya Road, Rajkot – 360007.
  • The client can expect a reply within 21 days of approaching the Investment Advisor.
  • In case the client is not satisfied with our response they can lodge grievance with SEBI at http://scores.gov.in or may also write to the office of SEBI.
  • After exhausting the above options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, they can initiate dispute resolution through the ODR Portal.
  • For more details about the ODR mechanism, fees, timelines etc., you may read the master circular released by SEBI titled: “Online Resolution of Disputes in the Indian Securities Market" available at the following link: https://www.sebi.gov.in/legal/master-circulars/aug-2023/online-resolution-of-disputes-in-the-indian-securities-market_75220.html

Details of Compliance Officer:

Designation Contact Person Name Address Contact No. Email ID Working Hours
Customer Care Kinjal Dave “Shyam House”, Near Ambika Park Society, Hanuman Madhi Chowk, Raiya Road, Rajkot – 360 007, Gujarat. 0281-6199963 [email protected] 10:00 AM to 7:00 PM
Head of Customer Care Kinjal Dave “Shyam House”, Near Ambika Park Society, Hanuman Madhi Chowk, Raiya Road, Rajkot – 360 007, Gujarat. 0281-6199963 [email protected] 10:00 AM to 7:00 PM
Compliance Officer Vishal Kotak “Shyam House”, Near Ambika Park Society, Hanuman Madhi Chowk, Raiya Road, Rajkot – 360 007, Gujarat. 95128 48969 [email protected] 10:00 AM to 7:00 PM
Principal Officer Vipul Kotak “Shyam House”, Near Ambika Park Society, Hanuman Madhi Chowk, Raiya Road, Rajkot – 360 007, Gujarat. 95128 48969 [email protected] 10:00 AM to 7:00 PM

Name : Vishal Kotak

Contact No.: +91 9512848969

Email: [email protected]