Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent at customercare@shyamadvisory.com
Alternatively, the Investor may call on +91 9512848969
A letter may also be written with their query/complaint and posted at the below mentioned address: 4th floor, Shyam House, Near Ambika Park, Raiya Road, Rajkot – 360007.
The client can expect a reply within 21 days of approaching the Investment Advisor.
In case the client is not satisfied with our response they can lodge grievance with SEBI at http://scores.gov.in or may also write to the office of SEBI.
After exhausting the above options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, they can initiate dispute resolution through the ODR Portal.
For more details about the ODR mechanism, fees, timelines etc., you may read the master circular released by SEBI titled: “Online Resolution of Disputes in the Indian Securities Market" available at the following link: https://www.sebi.gov.in/legal/master-circulars/aug-2023/online-resolution-of-disputes-in-the-indian-securities-market_75220.html
